711 views
When I worked for an art gallery we used to have some real strange complainers, but I could understand or empathize with most of them. We also had strict terms spelled out on our invoices. If they wanted to return something they could do so within 72 hours, and we would do exchanges or store credits during the first 30 days after a purchase to keep customers happy. But one woman came into the gallery asking for a complete refund because she said the glass in her picture frame was broken. I asked to see the receipt and noticed that the purchase was made three years before, not three days before, and that it was made while the gallery was under a different ownership. “I can’t give you a refund. We are not even the same company, and you had three years to complain.” She explained that the glass just broke that morning. It broke, she said, because the picture fell off the wall and crashed to the ground while she was moving furniture. “That’s not our fault,” I explained. “You knocked it off the wall and it broke. If you spill wine on your clothes and the stain won’t come out do you sue the store where you bought the clothes?” So she then threatened to sue me and the gallery and said “You’ll be hearing from my lawyer.” I gave her my business card and said “Please don’t forget to have your attorney call me so we can both have a good laugh.”